School of Retail and Customer Care

PATRONS

‘Emerge School of Business Skills’ offers General & Domain Specific Business Skills programs that enhance ones business acumen. Most of the programs in General and domain specific skills are sourced from London Chamber of Commerce & Industry (LCCI)UK , delivered by our expert faculty.

http://www.patrons.co.in

General Programs

TESTING Programme

• English Language Skills Assessments (ELSA)

TRAINING Programme

• English for Business
• English for Tourism
• JETSET
• Communication & Interpersonal Skills
• Soft Skills

TESTING Programme

ELSA – English Language Skills Assessment:

• ELSA is designed for testing English Language Proficiency of those, whose mother tongue is not English
• This test is a must for those who want to be employed or educated in English Speaking countries
• ELSA has a series of Tests in Reading, Listening, Writing & Speaking
• ELSA is a quick, user friendly Online Test, which is conducted only at the Authorized Testing Centres all over the world by LCCI (London Chamber of Commerce & Industry)
• Candidates will receive an ELSA Certificate with Ranking, aligned with the Common European Framework
• ELSA certificates are valued by Companies and Educational Institutions to review the Business english proficiency and language understanding ability of the candidates

International Cricketers Albie Morkel and Makhaya Ntini have taken ELSA test at Emerge which is the LCCI’s only Authorized Testing Centre at India, and enabled themselves to get VISA to UK for furtherance of their career.

 

TRAINING Programme

English for Business

Widely regarded as the language of international business, those is English is essential to today's commercial environment, both for companies seeking to trade overseas and for those wishing to develop global careers .Our English for Business course module has been divided into three levels:

• Basic (Level 1 & Level 2)
• Intermediate (Level 3)
• Advanced(Level 4 & 5)

Communication & Interpersonal Skills – EL FACE

Turning potential into top performance requires a deep commitment to change at an individual, as well as an organizational level. Our ‘hearts and minds’ approach to the development of new skills and behaviors, ensures that the transformation of potential into performance is rapid when the learner returns to his work environment.

Life skills – EL SOFT Duration : 120 hrs Approx

EL Soft aims to train students to acquire the requisite personality traits and Social skill sets to excel in their careers.Indian companies, especially IT companies, are now involved in Projects where customer interface has become a necessity. Organizations now insist on a mix of technical and soft skills training for its employees. Increasingly managers and technocrats are required to work on soft skills training as a means to generate success for themselves and their organizations. While planning is necessary, execution is also equally important. Emerge offers the required soft skill training to ensure efficient execution in the following areas:

Personality Development Effective Communication Skills Business Communication Time Management skills Anger and Stress Management Leadership Skills Telephone Etiquette Email Etiquette Interpersonal Skills Sensitivity in the Work place Interview Skills

Body Language Call Center Training Group Discussion Resume Designing Selling Skills Customer Service Selling Vs Marketing Positive Attitude Problem Solving Public Speaking

The Students also has an option to pursue each module individually.

Domain Specific Programmes

Currently PATRON offers reputed and world class certified courses in the following domains;

• Marketing – EL MARK
• Customer Services – EL CARE

These courses are certified by LCCI

EL MARK - Marketing Qualifications from LCCI

EL MARK is high end training in Marketing, Public Relations, Selling & Sales Management. The program also helps an individual to develop a broad understanding of his role in marketing domain which can contribute to the success of the organization and the industry. The EL MARK courses offered are as follows;

• Introductory Certificate in Marketing
• Marketing (Level 2 & Level 3)
• Public Relations Level 3
• Selling and Sales Management Level 3
• Advertising Level 3
• Internet Marketing Level 3
• eCommerce (Level 2 & Level 3)
  

EL CARE – Customer Services qualifications from LCCI

EL CARE is a specially designed course for those who are working, or intend to work in a Customer Service supervisory role. This training imparts a thorough understanding of the role of Customer Service, Delivering Reliable Service, Communicating directly with Customers, Communicating with Internal and External Customers, Handling and Solving Customer Complaints and Problems and Influencing Improvement and Effective Change. The courses offered are as follows;

• Customer Service (Level 2 & 3)
• Contact Centre Skills (Level 1 & 2)